Shipping policy
Delivery & Shipping Policy
We send orders from the Isle of Arran using tracked Royal Mail and Parcelforce services. We deliver across England, Scotland and Wales, and to the Channel Islands. We do not currently deliver to Northern Ireland.
Whether you’re ordering a treat for yourself or sending a gift, please allow plenty of time for delivery, particularly during the festive season.
Christmas Delivery 2026
Christmas pre-orders are now open. Select your preferred Christmas dispatch week at checkout:
- Week beginning Monday 30 November 2026
- Week beginning Monday 7 December 2026
- Week beginning Monday 14 December 2026
These are dispatch weeks, rather than delivery dates. We will send your order during your selected week, with delivery taking place afterwards.
Our recommended last ordering date for Christmas is the end of Sunday 13 December 2026. Orders received by this deadline will be dispatched by Thursday 17 December.
We recommend ordering early to give your parcel the best chance of arriving before Christmas. Christmas delivery is not guaranteed, as ferry disruption, weather conditions and courier delays can affect arrival times.
Orders placed after 13 December may still be dispatched, but may not arrive before Christmas.
Do you ship internationally?
No, we don’t offer international shipping. We deliver to England, Scotland, Wales and the Channel Islands only. We don’t currently deliver to Northern Ireland or any other destinations.
Sending a Christmas gift?
You can have your order delivered directly to the recipient. Please enter their details as the delivery address and remember to add your gift message at checkout so we can write it for them.
Please check the delivery address and postcode carefully before completing your order.
Delivery Charges
Delivery charges depend on your order’s weight and destination.
| Order weight | Delivery service | Delivery charge |
|---|---|---|
| Up to 750g | Royal Mail Tracked 48 | £6.95* |
| Over 750g and up to 2kg | Royal Mail Tracked 48 | From £7.50* |
| Over 2kg and up to 5kg | Parcelforce 48 | £10.50* |
| Over 5kg and up to 10kg | Parcelforce 48 | £12.50* |
| Over 10kg and up to 20kg | Parcelforce 48 | £14.95* |
*Royal Mail and Parcelforce congestion zone, delivery zone and fuel surcharges may apply depending on your delivery address.
The final delivery charge, including any applicable surcharges, will be displayed at checkout before payment.
When Will My Order Be Dispatched?
We normally dispatch orders within 1–2 working days, subject to stock availability. During busy periods, including Christmas, preparation may take a little longer.
We do not dispatch orders at weekends or on bank holidays. Orders placed over the weekend are normally processed from the next working day.
Christmas pre-orders are held for the dispatch week selected at checkout.
How Long Does Delivery Take?
Please allow approximately two to three working days after dispatch for our standard tracked services. Some destinations, including remote areas and islands, may take longer.
Delivery times are estimates and are not guaranteed. As we dispatch from the Isle of Arran, parcels depend on ferry services for their onward journey. Ferry disruption, weather conditions and busy courier networks can affect delivery times.
Please allow extra time during the festive season and avoid relying on delivery on a specific day.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email and/or text message using the contact details supplied at checkout.
Please check that your contact details are correct and use your tracking link to follow your parcel’s progress.
Orders Containing Cheese
Once your cheese arrives, we recommend storing it somewhere cool, ideally in the fridge, just as you would with cheese bought from the supermarket.
If you’re sending cheese as a gift, please make sure the recipient knows to refrigerate it when it arrives.
Orders Containing Alcohol
Alcohol can only be purchased by people aged 18 or over.
Orders containing alcohol must be received by someone aged 18 or over. A signature and proof of age may be required, so please ensure a suitable adult is available to accept delivery.
If the courier cannot complete the required age checks, they may be unable to leave the parcel. Please follow their instructions to arrange redelivery or collection.
If Nobody Is Available to Receive Your Parcel
If delivery cannot be completed, the courier will provide instructions about the next steps. These may include redelivery or collection from a local delivery office, Post Office or depot.
Please check your tracking information and follow the courier’s instructions promptly, particularly if your order contains cheese or other food products.
Incorrect Delivery Addresses
Please check the recipient’s name, delivery address and postcode carefully before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to amend the details before dispatch, but changes may not be possible once your parcel is on its way.
Returned Parcels and Redelivery
If a parcel is returned to us because the address was incorrect, delivery could not be completed or it was not collected within the courier’s collection period, please contact us to discuss the next steps.
An additional delivery charge may apply if we need to send the order again. For orders containing food, we will also need to assess the condition of the returned items before arranging redelivery.
Delivery Problems or Damaged Items
If your parcel is delayed, arrives damaged or does not arrive, please contact us through our website with your order number and details of the problem.
If items arrive damaged, please keep the packaging and, where possible, include photographs of the parcel and affected items so we can investigate and help resolve the issue.
Nothing in this policy affects your statutory rights.