ALL DELIVERIES ARE SENT TRACKED, VIA PARCELFORCE AND ROYAL MAIL. AS WE ARE BASED ON THE ISLE OF ARRAN COURIER CHOICES ARE LIMITED, THOUGH WE CONSISTENTLY HAVE A FIRST CLASS SERVICE WITH BOTH ROYAL MAIL AND PARCELFORCE.
DELIVERY CHARGES OCTOBER 2023:
ITEMS 2KG AND OVER:
Parcelforce 48 - £8.95
Parcelforce 24 - £9.95
ITEMS UNDER 2KG:
Royal Mail Tracked 48 - £5.95
Royal Mail Tracked 24 - £6.95
Please note we do not currently deliver to Northern Ireland. We are working on this and once we have systems in place this will change.
**Delivery times may be subject to change as we post from the Isle of Arran and orders are dependent on the ferry traveling.**
**GIFT BOXES CONTAINING GIN OR WHISKY**:
If your order contains Gin or Whisky, you can select a delivery method that includes a signature for delivery (SIGNED FOR).
Parcelforce and Royal Mail will then be instructed not to leave your delivery or deliver to anyone who appears to be under 18 years of age, and have both adopted the Challenge 25 policy for delivery.
If there is no-one available to accept your delivery you can pick up from you local sorting office with the relevant ID.
Further information on Challenge 25 can be viewed here:
1.1 This document was created using a template from Docular (https://docular.net).
2.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
2.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products are indicated in this policy.
3. Geographical limitations
3.1 We will deliver only to the following countries and territories: UK and Channel Isles - excluding Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select Royal Mail Tracked for orders under 2kg in weight, with PARCELFORCE Tracked for all orders weighing over 2kg.
The normal period for dispatch is 1-2 working days.
4.2 If you place an order by 9 pm GMT/BST on a working day (Monday to Friday) or a non-working day (Saturday/Sunday), it will be dispatched the following working day (if stock is available).
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method
you select, the location of the delivery address, and the size and
weight of the products in your order. there may be additionl surcharges for zones in London. These will be displayed at checkout.
6. Receipt and signature
6.1 All deliveries must be received in person at the delivery address, and where required, a signature must be provided. A signature must be provided for boxes that contain alcohol. These boxes can only be delivered to persons over the age of 18. ID will be required for these boxes. A suitable ID would be a card bearing the PASS hologram, a photographic driving license, or a passport.
If you do not have an ID, the driver will not be able to leave your delivery. You can pick up from your local sorting office with the relevant ID.
7. ADDITIONAL DELIVERIES
I there is no one available to accept delivery your parcel will be taken to the local depot where it will be held for 16 days. A card will be left informing the recipient of the attempted delivery and where the parcel can be collected from.
You can then either collect it or arrange a Redelivery (full details will be on the card).
If there is no one available to accept delivery of your parcel, Royal Mail will leave you a red 'Something for you' card and take the item back to their local delivery office where it will be held for 16 days.
After this time, Royal Mail will see if there’s a return address on the item. If there is, they will return it to the sender by the same service used to send it. After at least 19 days you can contact the sender to find out if they’ve received the item.
8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9. Delivery problems
9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
9.2 If our delivery service provider is unable to deliver your products and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there are no easy and secure means of leaving the products at the address for delivery and there is no person available to accept the delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.