Although we use Express 24 and 48 for both Parcel Force and Royal Mail delivery, both of them are operating under difficult circumstances and are extremely busy. Although many are delivered in time, sometimes a 2 or 3 day delay might be added to the normal expected delivery time.
**Delivery times may be subject to change as we post from the Isle of Arran and despatched orders are dependent on the Ferry travelling.**
**GIFT BOXES CONTAINING ARRAN GIN OR ARRAN WHISKY**:
If your order contains Arran Gin or Arran Whisky, please select a delivery method that includes a signature for delivery (SIGNED FOR). ParcelForce and Royal Mail will be instructed not to leave your delivery or deliver to anyone who appears to be under 18 years of age, and have both adopted the Challenge 25 policy for delivery. You can pick up from you local sorting office with the relevant ID. Further information on Challenge 25 can be viewed here:
0 - 2 kg - £4.75
0 - 2 kg - £5.10
0 - 5 kg - £8.20
0 - 5 kg - £7.20
1.1 This document was created using a template from Docular (https://docular.net).
2.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
2.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
3. Geographical limitations
3.1 We will deliver only to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select Royal Mail Tracked 24 or 48 (for under 2kg) or PARCEL FORCE 24 or 48 (over 2kg) for larger orders. As we are posting from the Isle of Arran typical 24 services take around 2- 3 working days, whereas 48 services take 3-5 working days.
4.2 If you place an order by 9pm GMT/BST on a working day (Monday to Friday) or a non-working day (Saturday/Sunday), it will be dispatched the following working day (if stock is available).
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 Our delivery charges can be viewed above.
6. Receipt and signature
6.1 All deliveries must be received in person at the delivery address, and where required, a signature must be provided. A signature must be provided for boxes which contain alcohol.These boxes can only be delivered to persons over the age of 18. ID will be required for these boxes. Suitable ID would be a card bearing the PASS hologram, a photographic driving license or a passport.
If you do not have ID, the driver will not be able to leave your delivery. You can pick up from you local sorting office with the relevant ID.
7. ADDITIONAL DELIVERIES
I there is no one available to accept delivery your parcel will be taken to the local depot where it will be held for 16 days. A card will be left informing the recipient of the attempted delivery and where the parcel can be collected from.
You can then either collect it or arrange a Redelivery (full details will be on the card).
I there is no one available to accept delivery of your parcel, Royal Mail will leave you a red 'Something for you' card and take the item back to thei local delivery office where it will be held for 16 days.
For these items Parcelforce will leave you a red 'Something for you' card and take the item back to the Customer Service Point. You can then either collect it or arrange a Redelivery (full details will be on the card).
After this time, we’ll see if there’s a return address on the item. If there is, we’ll return it to the sender by the same service used to send it. After at least 19 days you can contact the sender to find out if they’ve received the item.
8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9. Delivery problems
9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.